FAQs
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At this time, only vanilla sugar cookies are available.
Iām currently working on some other exciting flavours and in future, cookie flavours will be expanded!
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For the sugar cookies - Plain flour, baking powder, salted butter, sugar, vanilla extract, eggs.
For the royal icing - Pure icing sugar, water and egg white powder.
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I do not bake in an allergen-free kitchen and cannot offer gluten free, dairy-free, sugar-free, vegan, paleo, or keto cookies at this time.
Please be advised that products may contain or come into contact with common allergens such as nuts, milk, sesame, peanut, soy, lupin, wheat, fish, mollusc, crustacean, gluten and sulphites.
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Standard set cookies are approximately 8cm wide and 1cm high.
Mini set cookies are approximately 4cm wide and 1cm high.
Note dimensions will vary depending on the cookie shapes and designs.
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All cookies are individually heat sealed for freshness and can last up to 4-6 weeks if they remain in their heat sealed bag.
Once opened, it is recommended that cookies are consumed within 24-72hrs.
If you need the cookies to last longer, they can be frozen for up to 3 months.
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Please note that shipping rates will be based on location.
Unfortunately, once the cookies are shipped I rely on the couriers to take care in transit, but I cannot guarantee that no damage will occur to the products.
If any cookies are damaged, please contact me immediately and I will do my best to rectify the issue if possible.
Unfortunately, there will not be a refund for damaged cookies as labour time and materials have been used to create your order but potentially I can send a replacement if time allows.
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Once your order is sent, I rely on the couriers to fulfil the delivery. In the event that your parcel is delayed, thebakerV is not responsible for this matter.
Unfortunately, no refunds are offered if your parcel is delayed and it is strongly recommended you consider any potential delays when deciding on your delivery date to avoid disappointment.
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As custom cookies are a time consuming and detailed process, availability will be key to fulfilling your order.
I encourage you to submit an enquiry form however that does not guarantee that I will be able to fulfil your order.
Full payment is due within 48 hours of the invoice being sent to you via email to secure the booking.
Cookies will not be shipped until the payment is received.